LiveVox Launches Intergrated Cloud ACD/PBX

NewswireToday - /newswire/ - San Francisco, CA, United States, 10/11/2011 - Cloud Switching provides a hardware-free path to VoIP (Voice over Internet Protocol) & Unified Communications - LiveVox.com.

LiveVox, Inc., the provider of the Private VoIP Cloud™ and integrated contact center applications, today announced that it has developed an integrated ACD/PBX (Private -Automatic- Branch Exchange) for its highly scalable cloud call center suite. The integration of the Cloud ACD/PBX (Private -Automatic- Branch Exchange) eliminates the need for expensive and limited site-premised PBX (Private -Automatic- Branch Exchange)s during delivering advanced call routing, back office support and voicemail. Other LiveVox applications include predictive dialer, IVR, call recording and business analytics. With cloud-based switching as part of its core architecture, LiveVox provides a simpler network topology and faster voice/data transfers to contact centers. LiveVox has detailed this new approach in the strategic briefing paper "How Cloud-Based Switching Simplifies Multi-Site Routing." Download it here. "Cloud switching and the LiveVox Cloud ACD/PBX (Private -Automatic- Branch Exchange) eliminate enormous costs and integration challenges for contact centers," said Louis Summe, Chief Executive Officer, LiveVox. "Contact center executives often believed they were forced into PBX (Private -Automatic- Branch Exchange) upgrades in order to migrate to VoIP/MPLS. This adds needless maintenance and hardware integration that slows deployment during increasing cost and complexity. Innovation has adapted to keep contact centers more agile through the cloud." Each contact center environment is in a class by itself, and LiveVox maps out specific ACD/PBX (Private -Automatic- Branch Exchange) implementation requirements. But, cloud deployment is all in all less costly and time consuming across an organization than installing a site-premised IP-PBX (Private -Automatic- Branch Exchange) at each location. Should the contingency arise to the standard features of a traditional PBX (Private -Automatic- Branch Exchange), benefits of the LiveVox Cloud PBX (Private -Automatic- Branch Exchange) include: • Faster voice/data transfers to and between agent locations; • Faster deployment inside and across locations than competing hardware; • Greater integration between dialer, ACD, IVR and CRM systems; • Burstable line/network/agent requirements on demand; • Portable licensing across locations; • Simpler network topology via the cloud. "Call center innovation has reached an inflection point," said Michael Reed, Vice President, Engineering, LiveVox. "Advances in standards and cloud research have made it much easier for contact centers to leverage VoIP/MPLS. Contact centers no longer need to put expensive hardware or complex PBX (Private -Automatic- Branch Exchange) upgrades between themselves and the cloud." About LiveVox LiveVox is the provider of the Private VoIP Cloud™ with integrated contact center applications. The patented, PCI-certified LiveVox platform utilizes a burstable, redundant IP/MPLS mesh to deliver cloud-based switching and highly scalable contact center applications such ACD, predictive dialer, IVR, call recording and business analytics. LiveVox is headquartered in San Francisco.